Returns Policy

** White Glove Fee is not refundable**

All massage chairs can be returned or exchanged within 30 days.
The 30-day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30 day time window.
In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer, if it is not repairable we will send a new unit based on a per case basis.
For all items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

Please keep your original packaging for 30 days in case you choose to change your mind.

**UNWIND MASSAGE CHAIRS OFFERS FREE RETURNS WITHIN 30 DAYS**

_{damages/ tears caused by the customer and seating fabrics are not covered. Refund will be issued when chair is returned in like new condition}

For help with returns, please fill out a Return Request. Unwind Massage Chairs will contact you with your request approval/denial and arrange for pick up. REMINDER: White Glove Delivery Fee is NON Refundable.

_{Osaki Official Returns Policy (not applicable to customers who purchase from dallasmassagechair.com)}

_{All massage chairs can be returned or exchanged within 30 days.
The 30-day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30 day time window.
In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer, if it is not repairable we will send a new unit based on a per case basis.
For all items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.}